Ensure low total cost of ownership

Designed to ensure maximum flexibility within an affordable budget, Microsoft CRM can be deployed rapidly, customized and maintained easily, and scaled to adapt to changing needs.

Rapid deployment. Microsoft CRM can be up and running in hours and fully customized in a matter of days or weeks far more rapidly than most other CRM applications, which can take many months to deploy.

Easy customization and maintenance. Forms, settings, and workflow processes can be customized easily to meet business and industry-specific needs. During an upgrade, customizations automatically carry forward, saving time and reducing maintenance costs.

Scalability. Microsoft CRM adapts easily to growing businesses. For instance, a company might start by installing the Sales module with a few users. As the sales force expands, additional users can be added, along with the Customer Service module, to support increasing customer demand. The installation also can be scaled to support large deployments, with multiple servers and hundreds of users.

On-premises or hosted. Microsoft CRM can be deployed at company premises or hosted by a Microsoft Business Solutions partner for a monthly fee. Based on their IT and infrastructure resources, businesses can choose how they want to deploy and manage their Microsoft CRM solution.