Integrate powerfully

Powerful integration functionality gives employees a complete, accurate view of customer information; streamlines business processes; and ensures consistency of data across the business.

Sales and Customer Service. Microsoft CRM Sales and Customer Service modules are fully integrated, ensuring a complete customer view for all employees and allowing businesses to offer customers an efficient, well-informed team that works together effectively.

Microsoft Office. Integration with Microsoft Office applications enhances productivity. For example, integration with Outlook allows salespeople to access full sales functionality while using their favourite communication and productivity tool, regardless of location, so they remain fully informed about customers at any time. In addition, employees can export data into Microsoft Excel for further data analysis and create and print communications materials, such as sales promotions and direct marketing letters, using Microsoft Word.

Microsoft Business Solutions. Microsoft CRM integrates easily with Microsoft Business Solutions for Financial Management to streamline business processes and ensure consistency of information across the organization. In addition, integrated applications eliminate the need for duplicate data entry, reducing errors and saving employees time.

Third-party applications and Web services. Microsoft CRM is a flexible .NET connected solution with open APIs that are accessible through SOAP and COM. This enables developers to create efficient, cost-effective integrations with third-party business and financial systems and value-added Web services, regardless of platform or programming language. Microsoft CRM Integration leverages Microsoft BizTalk Server 2002 Partner Edition, which is a proven, enterprise-quality technology with support for key industry standards.

A complete CRM solution. Microsoft CRM offers the best of both worlds: flexible, easy to use tools that increase productivity and integrate powerfully with Outlook, Microsoft Business Solutions for Financial Management and other business systems, within an application environment built to meet the budget and IT resources of midmarket businesses.